Omphale having Tech Difficulties

[omphale]

I have not been able to download the new update.

I've been trying for days to figure it out to no avail. (Troub has helped me, too. -- Thank you, Troub.)

This is what happened:

With the original installation of YPP, I attempted to log in. The auto-update began as usual, except that the progress stayed at 0% while the estimated time remaining crept up to more than 30min. I thought this was odd, but I knew that we'd been having bigger problems with YPP lately, so I thought maybe there was a bigger "fix" than usual, so I left the download running and did something else for awhile. When I came back, the download hadn't come close to finishing, and the estimated time remaining was something like 200 minutes.

I restarted the client again, hoping it was just a fluke, but, of course, the same thing happened again. To be absolutely redundant, I did it a third time, leaving the download to sit there overnight. Still didn't install.

Then, I knew for sure I had a problem. This is what I've done about it so far:

1) Cleared temp files/cookies/cache
2) Checked to be sure all windows updates are installed
3) Ran disc cleanup and defrag applications, ran a registry cleaner application and resolved any issues found.
4) Uninstalled/removed Java, downloaded and installed newest version.
5) Tried to install update from client again, failed. Uninstalled/removed all YPP content, downloaded full client installer, attempted to install client -- but it still won't install!
6) Turned off firewalls (that never bothered YPP downloads for me before) and attempted to install client again -- still won't install.
7) Posted on YPP forum Tech help thread
8) Emailed YPP tech support (still no reply after 2 days)

---

I don't think it's my internet connection.

I have a cable modem. I have no problems downloading and installing other applications/games, just YPP. I can steam videos with no issues (like Hulu and such).

Any advice is welcome. Thanks

[Linkinparkey]

Hmm... u could try starting PP from the browser/desktop (depending on what u normally use)... U can also launch the game from Steam and Facebook

If u normally launch PP from the desktop, try reinstalling the game

[omphale]

I did attempt to uninstall and reinstall the game client (#5).

I forgot to mention that I did try alternate ways to access YPP. I do typically use the client from my desktop rather than through my browser at YPP or at Facebook, and I've never used Steam, but I guess I could try.

In every way I've tried, it seems to have failed the same way -- during the download process. Here are some pictures:

Client:



YPP site in browser (Chrome pictured, but tried also in Explorer):



Facebook in browser:

[Linkinparkey]

very odd... maybe u should try contact OOO

[omphale]

Still no reply from email to YPP -- I emailed them again. Perhaps I can find another way to contact OOO.

Thanks for the suggestions and concern, though. This will be the first 24hr pillage I didn't participate in. At least I have mates helping to look after my shoppe while I figure this out. Thanks, guys!

[nothegreat]

I think it e a ppm issue for Gari skev and i were all jsut kicked out in the middle of the 24 hour pilly!

[Linkinparkey]

don't think so Great... it seems to be a problem on her computer, since she can't play at all... not even when the servers do work

[DeltaQ]

I can't figure it out either Om...

I can only think to tell you to wait until next update...
I will try to get the game to install without having to download. If I success I will try sending a link.

Good luck in the meanwhile

[Linkinparkey]

Since the everyday kickoff around 11pm, I've also been having a very unstable connection (suddently kicks me off, which didn't happen before)... Any1 else getting a certain "end-of-the-world" kinda feeling? XD

[DeltaQ]

Om, can you tell me which is your operating system?

I have found in YPP Forum this:

The most vital part of reinstalling the game is ensuring that you do a CLEAN install.
This means you uninstall it as normal, from control panel "Add and Remove programs". But that doesn't actually delete evrything to do with Puzzle Pirates.

The problem you are having is probably that the installer starts to download a file, checks your hard drive and sees that file already exists, and so it hangs.

What you need to do is after doing the regular uninstall, either use your Windows Search feature to find everything belonging to the game - with the keywords "Three Rings Design" or "Puzzle Pirates" - and then delete everything it found.

Alternatively, if you know exactly where your game is installed, go there and delete the Three Rings Design folder entirely.

When you have totally cleaned your hard drive of everything connected to Puzzle Pirates the FULL installer should work fine.

That installer can be found HERE --> (I, DeltaQ, Couldn't download it from work)

Don't click run. Choose Save instead, and save it to your desktop or somewhere you can easily find it. Then close all other running programs ( browser, Instant Messenger, pretty clock etc :-D ) and doubleclick the PP install icon.

Unless you know exactly what you are doing, it's recommended to just install to the default location, as some things won't work (third party helper programs etc) otherwise. So just let the installer do whatever it wants and all should be well.

Hope this solves your problem

try with this program (there are others, but I use this one):

www.revouninstaller.com/download/revouninstaller.zip

This program is portable, so you should not need to install, just run it

and Delete ALL that has to do with YPP and Three rings, and Yohoho...

Let me know it works... hope it works

[DeltaQ]

Also from YPP forum:

It's not installing at all? Have you tried disconnecting from the internet before using the full installer? I always use the full installer for Y!PP installations and disconnect from the internet while installing, and everything installs just fine (as far as I'm aware, at least). Of course, your installation might still fail if it needs to update at all.

Just a suggestion.

Note: It's been a few months since I last installed Y!PP on a computer, and the full installer may have become bugged since then, but it's worth a try, I suppose.

So, try disconnecting from internet with the full installer

I run out of more ideas... sorry (/me runs to the supermarket for more ideas)

[Lailin]

Om when I get on the game, I will send the OM on duty to CHECK their emails and to RESPOND. Gari and I know well how poor they are in responding, but will send them a tell.

[omphale]

Thanks for all the help, guys. I'm back now. Wasn't a YPP problem. Apparently, my cable ISP had made upgrades to their service that my modem couldn't handle, and all I needed was a new one. When I brought my old equipment in to exchange for new, they were surprised that my stuff had worked AT ALL, for anything, not just YPP stuff.

I still think it's weird that i could stream some videos and download other things, but not YPP. But it doesn't matter now. I'm good to go, and that's all I care about.

As far as OM response goes, I found a response from Hera in my spam folder-- hiding amid a ton of junk. I know I'd checked before, but I guess I overlooked it.

Glad to be ready for the next LE rush thanks mates!

[DeltaQ]

There is only one word, that we pirates can say:

YARRRRRRRR !!!!!!

and that's it

[talvin]

Sounds like a ports issue. They probably had some ports closed that you needed. Very odd.